Returns & Exchanges
At Jack Black, we stand behind the quality of our products and want you to be fully satisfied with your grooming routine. If you are not completely happy with your purchase, you may return any item bought from our website within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once submitted, a prepaid shipping label will be generated for you to print and attach to your return package.
Package Your Items
Securely pack the products in their original packaging, ensuring all caps are tightened to prevent leaking during transit.
Drop Off and Refund
Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing